Privacy Policy

Last updated:

1. Introduction

Zomralexmyghorin ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our packing and moving assistance services.

We are based at Foster Hill Road, Bedford, MK41 7TB, United Kingdom, and we operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form or request a quote
• Communicate with us via email, telephone, or in person
• Book our packing or unpacking services
• Subscribe to our newsletter or promotional communications
• Participate in surveys or provide feedback

This information may include your name, email address, telephone number, postal address, moving details, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, certain information is collected automatically, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Device identifiers

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our packing and moving services
• To respond to your enquiries and provide customer support
• To process and manage your service bookings
• To send you service-related communications and updates
• To send promotional communications (with your consent)
• To analyse website usage and improve user experience
• To comply with legal obligations and protect our rights
• To detect, prevent, and address technical issues or fraud

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• Contract: Processing necessary to fulfil our service agreement with you
• Consent: Where you have given explicit consent for specific processing activities
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving services and preventing fraud
• Legal Obligation: Processing required to comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our business, such as payment processors, IT support, and marketing services. These providers are contractually obligated to protect your information.
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share your information with other parties when you have provided explicit consent.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are determined based on:

• The duration of our ongoing relationship with you
• Legal, accounting, or reporting requirements
• Potential claims or disputes that may arise
• Guidance from regulatory authorities

When personal data is no longer needed, we will securely delete or anonymise it.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL/TLS encryption
• Regular security assessments and updates
• Access controls limiting data access to authorised personnel
• Staff training on data protection and security practices
• Secure physical storage of any paper records

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining high standards of data protection.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restriction: You can request restriction of processing in certain circumstances
• Right to Data Portability: You can request transfer of your data in a structured, machine-readable format
• Right to Object: You can object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please refer to our Cookies Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete it.

12. International Data Transfers

Your personal data is primarily processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner's Office.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Zomralexmyghorin
Foster Hill Road
Bedford, MK41 7TB
United Kingdom

Phone: +44 7459 327413
Email: supportuse@zomralexmyghorin.world

15. Complaints

If you are not satisfied with our response to any privacy-related concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO through their website at ico.org.uk or by calling their helpline.